Siebel Consultant Diary of a Siebel Consultant

Empty message boxes

The following problem struck us during a production launch and I took us some time finding out what was going wrong and why.

Problem:

We noticed the problem first when trying to delete an activity using the Dutch application. Instead of the delete confirmation dialog box, we received an empty message box as shown below.

As we went further through the application we noticed some more empty message boxes where we didn’t expect them – do you ever expect an ampty message box I wonder?

It took some time to find out what was causing this issue.

Solution:

The solution to this problem is actually very easy. Go to the Siebel webserver and open the Internet Information Services (IIS) Manager. In the left hand pane go to Web Sites -> Default website and select the url for the application where the issue is occuring. Rightclick and choose Properties.

The value for Local Path should be c:\SWEApp\PUBLIC\<language> where <language> is the language of your application. In our case it was pointing to the ENU directory while it was the NLD application.

After changing the Local Path and performing an IIS reset, the problem was fixed and the messages were shown in Dutch.