Siebel reports and Acrobat Reader
Feb/071
On my current project, we were facing some problems with reporting. When the users try to print a report, they got the pop-up where they could select there printer and press ok to start the print job. However, the job wouldn’t start. Afterwards, if they click on the print icon in Acrobat Reader the reports gets printed.
After opening an SR on Support Web, we where told that our version of Acrobat Reader is not supported by Siebel. We are using version 7.0.1 but Siebel is only supporint version 6.0.1. Although Acrobat recently launched version 8 of there PDF read software, Siebel still supports version 6.
When asking if they know when Acrobat Reader 7.0.1 will be supported, the support guy respond to me that he couldn’t tell and that even Siebel 8 is only supporting version 6.
So if you are facing a simular problem, you best downgrade your Acrobat Reader to version 6.0 (which can be found here) or try the workaround solution. Maybe – with a lot of luck – printing reports might work with version 8, but that is still something I need to test.
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3:59 pm on February 22nd, 2007
It’s nice to come across another blog about Siebel.
I ran into a related problem last week installing the Siebel client (7.8.3). The installer complained that the prerequisite Acrobat 5.0 was not found on my system, even though Acrobat 7.0 was installed. That’s just the way Siebel is!