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Email client automation object not found

I faced this problem while working on an issue with the resending of an email linked to a Service Request. The template to resend this mail was an MS Outlook template.

Problem:

I was using the Siebel Dedicated Client because I wanted to test some eScript I wrote. When I tried to resend an email linked to a Service Request I received this error message.

The Siebel email client automation object is not found. Please check your browser setting to make sure downloading ActiveX control is enabled. If this does not solve your problem, please ask your system administrator to check the configuration.(SBL-CSR-00900)

Solution:

To make sure the Email client automation object can be downloaded correctly, perform the steps below:

• Check the server to make sure that Automation object is enabled and your browser setting allows ActiveX objects to be downloaded.
• Make sure that SWE properties are set
  In your .cfg file set the following parameters in the [SWE] section to TRUE:
  EnableWebClientAutomation = TRUE
  EnableEmailClientAutomation = TRUE
• Downloading ActiveX controls
  If you suspect that a user does not have the correct ActiveX controls, clear the existing ActiveX controls from the user’s browser, and on the next login, the controls should be downloaded. Follow these steps to clear the existing control:
  1. Clear the browser and reload its ActiveX controls.
  2. Exit out of browser.
  3. Launch Internet Explorer and navigate to Tools > Internet Options.
  4. Select Delete Cookies button.
  5. Select Delete Files button.
  6. Select Clear History button.
  7. Select the Settings button and select the View Objects button.
  8. Delete all of the files in this window.
  9. Login to the Siebel Application again