Siebel Consultant Diary of a Siebel Consultant

Using Supportweb without logging in

Everybody who works with Siebel and therefor uses Supportweb will probably know about this trick but I mention it anyway (for those who should not know it yet).

When you want to search Supportweb for something you must need a login. If you just want to search, you can use a read-only login. If you want to create a SR, you need read/write access.

But with a little workaround, you can use Supportweb for searching without having a login. How? It’s very easy. Just go to the homepage of Supportweb (which will redirect you to https://ebusiness.Siebel.com/Supportweb/index.asp) and at the loginscreen just press the “Login” button without filling in the fields.

As expected nothing happens and you stay on the login page. Now, type in the address bar http://Supportweb.Siebel.com and you will be able to login and search.

I don’t know if Siebel/Oracle is aware of this ‘bug’ or not but it seems logical that they do, since so many people know about it. And if the didn’t know it, they might know it now. Although I doubt that someone from Oracle reads this blog.